Terms & Conditions

Terms & Conditions

These Terms and Conditions govern the packing, loading, transportation, storage, and relocation services provided by Starway International Packers and Movers. By booking our services, you agree to the terms described below.

Quotations and Payments

• Quotes are provided based on the information shared by the customer at the time of enquiry. The final amount may vary if the volume of goods, floors, or access conditions differ from those declared.
• A booking advance or part payment may be required to confirm your move. The balance is payable before unloading as per the agreed terms.
• Any additional services requested during the move will be charged as per our standard rate card.

Customer Responsibilities

• Please ensure all prohibited and hazardous items, including explosives, flammable liquids, and perishable goods, are not packed or loaded.
• Keep valuables such as cash, jewellery, documents, and important electronic devices with you and do not hand them over for transit.
• Provide accurate information about the number of items, access to the property, parking availability, and any special handling requirements.

Packing and Handling

We pack goods using standard packing materials such as corrugated boxes, bubble wrap, and tapes. Fragile and delicate items are handled with extra care. Items requiring special packaging, such as wooden crating for heavy machinery, may attract additional charges.

Transportation and Delivery

• Delivery times are estimated and may be affected by weather, traffic, or other factors beyond our control. We will keep you informed of any delays.
• It is your responsibility to ensure the destination is reachable by our vehicle and that unloading assistance is available if required.
• Once the vehicle is loaded and sealed, inventory counts are confirmed before departure.

Insurance

We strongly recommend opting for transit insurance to protect your goods against accidental damage during transportation. Please contact us or refer to the Insurance Services page for details on coverage. Claims are subject to the policy terms of the insurer.

Claims and Complaints

• Any damage or shortage must be reported at the time of delivery or within 48 hours of delivery in writing.
• We will assess your claim and, where applicable, arrange for repair, replacement, or compensation as per the agreed policy and terms.
• Photographic evidence and original packing materials may be required to process a claim.

Limitation of Liability

Starway International Packers and Movers shall not be liable for loss or damage arising from events beyond our reasonable control, including natural calamities, strikes, riots, or accidents. Our liability is limited to the declared value of the goods or the applicable insurance cover, whichever is lower.

Changes to Terms

We may update these Terms and Conditions from time to time. Changes will be posted on this page and apply from the date of posting. Please check this page periodically for updates.